Returns & Refunds

Print-on-Demand Items

All simplexim products are custom-printed to order. Because each item is made specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please check the size guide carefully before ordering.

Defective or Damaged Items

If your item arrives with a manufacturing defect or is damaged in transit, contact us within 30 days of delivery with your order number and a clear photo of the issue. We will arrange a free replacement or full refund — whichever you prefer.

Wrong Item Received

If you received the wrong product, contact us within 30 days. We will ship the correct item at no additional cost.

Lost Shipments

If your order has not arrived within 30 days of the estimated delivery date, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a refund.

Refund Processing

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days depending on your bank.

How to Request a Refund

Email support@simplexim.com with:

• Your order number
• A description of the issue
• A photo (for defective/damaged items)